Smarter
Innovation and technology
Corporate Ideal
The fittest of the times
Companies that are accepted and needed by society will continue to prosper regardless of the nature of the times.
By listening to our customers around the world and anticipating their changing needs, we will continue to contribute to society by providing innovative, high-quality products and services.
Corporate Philosophy
Three-Way Harmony
‘Good for our customers, good for society and good for our company’.
ISHIDA strives to be a company that grows and develops through the combined efforts of its employees, earns the trust of its customers by ensuring their satisfaction, and contributes to a prosperous society.
Vision
Our vision is to play an enduring and indispensable role in the global food supply chain, ensuring food products are delivered and consumed safely, efficiently and sustainably around the world.
Good for Customers
Mission
We achieve this by being our customers’ most trusted partner, driving performance within their business and helping deliver a competitive advantage.
Good for Society
Good for Ishida
Corporate Values
Our Values
Harmony
Good for the customers, good for the company and good for society.
Respect
For the company, the individual and the customer, confident not arrogant.
Customer-Focus
Putting the customer at the centre of everything we do.
Collaboration
Working together as one team to deliver very best for our customers, the company and each other; an open mind and a ‘can-do’ attitude.
Excellence, Efficiency and Effectiveness
A commitment to continually develop and deliver excellence in our products and services in the most efficient and effective ways.
Integrity
We treat our colleagues and customers in the way we would want to be treated.
Corporate EMEA Strategy
Our Goals
Industry leader
Relevant partner of choice
Environmentally Responsible
Efficient organisation
Develop people and the organisation
Brand Identity
How We Stand Apart
Faster
Driving efficiency and performance
Together
Trusted partners, one Ishida
Brand Principles
Our Four Pillars
Precision products
A commitment to continually develop and deliver excellence in our products and services in the most efficient and effective ways.
With you all the way
Our customers peace of mind matters to us and our people are supported to exceed expectations at every step. It’s what sets us apart from the rest.
Three way harmony
As a family-owned company with roots in Japan, a strong sense of purpose to benefit customers, society and ensure good business sense, has always been at the heart of Ishida.
Ishida 4.0
Focused to lead innovation, we deliver intelligent connected systems that provide a complete smart integrated packaging solution
Net Promoter Score: 52.63
The net promotor score (NPS) provides a transparent indicator on our intent to continuously improve and lead the way in delivering world class customer satisfaction. (November 2024)
Customer at the centre of our focus:
- Continuously improving our products, services and support
- Building stronger relationships
- Managing future customer expectations
- Protecting our customers brand
- Delivering the Ishida experience across all customer touch points
- Enhancing our communication infrastructure to deliver seamless support
- Being with you all the way
Speak to an Ishida expert
Every business has its own challenges; ours is to help you overcome yours. Working smarter, faster, together, we can help you achieve higher standards and get your products retail ready quicker.